sbet5 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how sbet5 ("sbet5," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "Player") who access or use the sbet5 website, mobile platform, and related services (collectively, the "Platform").

sbet5 is committed to protecting your privacy and handling your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as applicable PAGCOR data governance requirements.

2 Personal Data We Collect

sbet5 collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Government-issued ID details (e.g., Philippine passport, driver's license, SSS/UMID card) for identity verification
• Mobile number and email address
• Residential address (city, province, region within the Philippines)

2.2 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, UnionBank) where used for deposits or withdrawals
• Transaction history, deposit and withdrawal records, and account balance information

2.3 Usage & Technical Data

• IP address, device type, operating system, and browser type
• Pages visited, games played, session duration, and click-stream data
• Login timestamps and geographic location data (city/region level)

2.4 Communications Data

• Records of your communications with sbet5 customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

3 How We Use Your Personal Data

sbet5 uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your sbet5 account, including age and identity verification as required by PAGCOR regulations.
• Service Delivery: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank; to provide access to games; and to deliver customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion where requested or required.
• Marketing & Promotions: To send you information about sbet5 bonuses, promotions, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the sbet5 platform, user interface, and game offerings.

4 Legal Basis for Processing

sbet5 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the sbet5 gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including AML and KYC obligations.
• Legitimate Interests: Processing is necessary for sbet5's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5 Data Sharing & Disclosure

sbet5 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• PAGCOR and Regulatory Authorities: We are required to share certain player data with PAGCOR and other Philippine government agencies upon lawful request or as required by our operating license.
• Payment Processors: We share financial data with GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank solely to process your transactions.
• Game Providers: We share limited technical data with our licensed game software providers to deliver game content and ensure fair play.
• Identity Verification Partners: We use third-party KYC service providers to verify your identity documents as required by PAGCOR regulations.
• Law Enforcement: We may disclose your data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful process.

6 Data Retention

sbet5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required under Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

7 Cookies & Tracking Technologies

sbet5 uses cookies and similar tracking technologies to enhance your experience on the Platform. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the sbet5 Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant sbet5 promotions and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the sbet5 Platform.

8 Data Security

sbet5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and the sbet5 servers is encrypted using industry-standard TLS/SSL protocols.
• Access Controls: Access to personal data is restricted to authorized sbet5 personnel on a strict need-to-know basis.
• Secure Data Storage: Personal data is stored on secure servers with firewall protection, intrusion detection systems, and regular security audits.
• Password Security: Account passwords are stored using one-way cryptographic hashing. sbet5 staff cannot view your password in plain text.
• Incident Response: sbet5 maintains a data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) as required by law.

While sbet5 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your sbet5 login credentials.

9 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sbet5:

• Right to Access: You may request a copy of the personal data sbet5 holds about you.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations under PAGCOR regulations and Philippine AML law.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the sbet5 Data Privacy Officer at [email protected]. We will respond to your request within fifteen (15) business days in accordance with the Data Privacy Act of 2012.

10 Children's Privacy

The sbet5 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines as prescribed by PAGCOR. sbet5 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate regulatory authorities. If you believe a minor has registered on the sbet5 Platform, please contact us immediately at [email protected].

11 Updates to This Policy

sbet5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When we make material changes, we will:

• Post the updated Policy on this page with a revised "Last Updated" date.
• Notify registered players via email or an in-platform notification where the changes are significant.

Your continued use of the sbet5 Platform after the updated Policy has been posted constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how sbet5 protects your personal data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the sbet5 Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the sbet5 Platform
• Response Time: Within 15 business days for formal data rights requests

Our support team serves players across the Philippines — from Manila, Makati, and Quezon City to Cebu, Davao, and beyond — and is available around the clock to assist you.